AI & Data Policy

How We Use AI

Last updated: June 2026

We use artificial intelligence tools to improve your shopping experience and streamline our operations. This page explains what AI is used, what data it accesses, and your rights.

AI Tools We Use

• Tidio Lyro AI (Customer Support): An AI-powered chat assistant that answers questions about products, shipping, and returns 24/7 directly on our website.
• Loop Returns (Returns Management): An AI-powered returns platform that processes return and exchange requests and recommends outcomes based on order history.

What Data AI Can Access

• Messages you send in the chat widget
• Your order ID and order status (when you provide it)
• Pages you visit on our store
• Return request details you submit

What We Do NOT Do

• We do not sell your personal data to third parties
• AI tools do not make final decisions on refunds without human review for disputed cases
• We do not use AI for automated profiling or credit decisions

Human Override

You can always reach a human by typing "agent" or "human" in the chat, or by emailing us directly. AI recommendations are suggestions only.

Your Rights

• You may request deletion of your personal data at any time
• You may opt out of AI-assisted chat and interact with a human instead
• California residents have additional rights under CCPA including the right to know, delete, and opt out of sale of personal information

Contact Us

Questions about this policy? Reach out via the chat widget on our site or email us at your store contact address.